Phil Rubin 3/3/25 Phil Rubin 3/3/25

It’s time to Get Loyalty Unstuck.

Loyalty is stuck but that creates an opportunity for leaders and challenger brands. The Wise Marketer published Phil’s thoughts on the topic and why the time is now to focus on customers.

Phil Rubin 1/31/25 Phil Rubin 1/31/25

Phil and Jenn McMillen interviewed by Bill Hanifin of Wise Marketer ahead Loyalty Summit CXM

Phil is interviewed along with Jenn McMillen by Bill Hanifin, Wise Marketer CEO and Executive Editor, to preview Loyalty Summit CXM.

Phil Rubin 1/27/25 Phil Rubin 1/27/25

Phil and Allison Ferguson from Honda interviewed by David Feldman ahead Loyalty Summit CXM

Phil is interviewed along with Honda’s Allison Ferguson by David Feldman, Loyalty Summit Global Chair, to preview Loyalty Summit CXM.

Phil Rubin 12/17/24 Phil Rubin 12/17/24

Phil to Chair Loyalty Summit CXM in LA, February 5-6th

Phil is chairing Loyalty Summit CXM as it returns to LA next February 5-6th, at the Beverly Hilton. Here’s a preview of what to expect.

Phil Rubin 11/21/24 Phil Rubin 11/21/24

Harnessing AI for Enhanced Customer Loyalty

No shortage of information and perspectives on AI, both in general and for customer loyalty. Listen to Phil’s take, along with those of Aneesh Reddy and Don Smith from Capillary, in this webinar hosted by Bill Hanifin and The Wise Marketer.

Phil Rubin 10/31/24 Phil Rubin 10/31/24

Loyalty, customers, and data: Has Jeff Bezos lost sight of what made him successful?

Jeff Bezos, legendary for Amazon’s customer obsession, seems to other priorities than his customers (i.e., readers), as owner of The Washington Post.

Phil Rubin 10/3/24 Phil Rubin 10/3/24

Chicago Loyalty Summit Recap and Loyalty Summit CXM Announcement

Phil joins the Loyalty Leaders Podcast to recap the Chicago Loyalty Summit and preview 2025’s Loyalty Summit CXM, which he will chair.

Phil Rubin 9/24/24 Phil Rubin 9/24/24

Tech-Driven Loyalty: “Stuck Point” or Opportunity for Innovation?

Recording of Phil’s panel at Loyalty Summit 2024 in Chicago.

Phil Rubin 8/7/24 Phil Rubin 8/7/24

Redefining Loyalty Beyond Transactions

Phil is a guest on Zinrelo’s “Zinfluencer” series to discuss how loyalty needs to move beyond one-dimensional transactional strategies.

Phil Rubin 7/12/24 Phil Rubin 7/12/24

Some New and Noteworthy Loyalty Data Points

New data points reflecting the highs and lows of customer loyalty.

Phil Rubin 3/25/24 Phil Rubin 3/25/24

Stakeholders, Customers and Shareholders Converge at Reddit

Reddit filed for an IPO and included its high value customers, aka users, with priority access to buy shares.

Phil Rubin 2/14/24 Phil Rubin 2/14/24

Valentine’s Day

Valentine’s Day is a day to show love…for customers and other stakeholders.

Phil Rubin 2/7/24 Phil Rubin 2/7/24

The Case For Loyalty In Tough Times

In tough times what is your plan when finance asks everyone to make cuts? Phil joins The Loyalty Podcast as they explore what we can do to prepare and respond when the knock on the door from finance comes.

Phil Rubin 5/25/23 Phil Rubin 5/25/23

Brand Trust, Stakeholder Capitalism and Loyalty

Phil Rubin keynote Zurich, Switzerland, March 2023

Phil Rubin 3/9/23 Phil Rubin 3/9/23

“Loyalty and the Magic of Marketing”: Rory Sutherland, Ogilvy Vice-Chair and best-selling author, is Phil’s guest on Let’s Talk Loyalty.

The always thought-provoking and inspiring Rory Sutherland is Phil’s guest on this episode of Let’s Talk Loyalty. Rory is keynoting the Loyalty Summit CXM conference in Zurich, Switzerland next week.

Phil Rubin 2/28/23 Phil Rubin 2/28/23

From Fans to Fanatics: Doug Glazer joins Phil on Let’s Talk Loyalty

This episode of Let’s Talk Loyalty features Doug Glazer, Fanatics VP of Loyalty, discussing the Fanatics growth story and his background working previously with Amazon on Prime and at Nordstrom.