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Phil joins Bill Hanifin in this video to kick off the Loyalty Unstuck series on The Wise Marketer.
Southwest Airlines announced changes to make it just all the other major US airlines, basically making its brand significantly less differentiated. It’s ultimately going to do the same thing with its loyalty proposition, adding to the losses it will face going forward.
Loyalty is stuck but that creates an opportunity for leaders and challenger brands. The Wise Marketer published Phil’s thoughts on the topic and why the time is now to focus on customers.
Phil is interviewed along with Jenn McMillen by Bill Hanifin, Wise Marketer CEO and Executive Editor, to preview Loyalty Summit CXM.
Phil is interviewed along with Honda’s Allison Ferguson by David Feldman, Loyalty Summit Global Chair, to preview Loyalty Summit CXM.
Phil is chairing Loyalty Summit CXM as it returns to LA next February 5-6th, at the Beverly Hilton. Here’s a preview of what to expect.
No shortage of information and perspectives on AI, both in general and for customer loyalty. Listen to Phil’s take, along with those of Aneesh Reddy and Don Smith from Capillary, in this webinar hosted by Bill Hanifin and The Wise Marketer.
Jeff Bezos, legendary for Amazon’s customer obsession, seems to other priorities than his customers (i.e., readers), as owner of The Washington Post.
Phil joins the Loyalty Leaders Podcast to recap the Chicago Loyalty Summit and preview 2025’s Loyalty Summit CXM, which he will chair.
Recording of Phil’s panel at Loyalty Summit 2024 in Chicago.
Phil is a guest on Zinrelo’s “Zinfluencer” series to discuss how loyalty needs to move beyond one-dimensional transactional strategies.
New data points reflecting the highs and lows of customer loyalty.
Reddit filed for an IPO and included its high value customers, aka users, with priority access to buy shares.
In tough times what is your plan when finance asks everyone to make cuts? Phil joins The Loyalty Podcast as they explore what we can do to prepare and respond when the knock on the door from finance comes.
The always thought-provoking and inspiring Rory Sutherland is Phil’s guest on this episode of Let’s Talk Loyalty. Rory is keynoting the Loyalty Summit CXM conference in Zurich, Switzerland next week.
This episode of Let’s Talk Loyalty features Doug Glazer, Fanatics VP of Loyalty, discussing the Fanatics growth story and his background working previously with Amazon on Prime and at Nordstrom.
Phil Rubin joins the “She Said Privacy, He Said Security” podcast!
Grey Space Matters founder Phil Rubin is speaking at LoyaltySummitCXM in Zurich, Switzerland on 15-17 March 2023.
Listen to Phil and Dan discuss measuring COVID, enterprise value and forecasting with customers as the common denominator.
Phil Rubin to guest host Let’s Talk Loyalty podcast, starting February 8, 2023.
The Loyalty Science Lab’s Reenvision Loyalty Series published Phil’s latest thinking on why loyalty is stuck.
Best Buy illustrates why Loyalty is Stuck with its announcement.
Stakeholder Capitalism, Loyalty and Getting Loyalty Unstuck.
qiibee, a leading blockchain loyalty technology company, closes a $4.8m seed round, led by Z5 Capital and including a number of strategic investors.
Stakeholder Capitalism Reaches a tipping point. Stakeholder Loyalty comes next.
Activating Stakeholder Capitalism and Loyalty